Feedback from organisations that have attended Quillkraft workshops and coaching sessions across Kuala Lumpur.
Back to HomeThe half-day session was a lot more practical than I expected. We worked through actual memos from our team — not invented examples — and the facilitator pointed out habits I had not noticed before. The printed handbook has been sitting on my desk since.
We sent six people from our operations team to the two-day intensive in March. The pace on day two was quicker than day one, which some found challenging, but the individual portfolio document was a genuinely useful exercise. Three months later, scope notes from that group are shorter and clearer.
We are on the retainer engagement now, eight months in. What I value most is the feedback inbox — being able to send a draft and receive specific written comments within three working days changes how the team approaches first drafts. They write to receive feedback rather than to avoid it.
The session was good. I would have preferred more time on the feedback section — we ran slightly short there — but the structural framework for policy summaries is something I have been applying since. The review checklist in the handbook is the part I use most.
Our HR team attends a lot of writing workshops. This was different because the examples were drawn from the types of documents we actually write — onboarding notes, role descriptions, internal correspondence. The facilitator knew what an HR context looks like.
I came in sceptical about whether a writing workshop would change anything practical. In the finance team we draft a lot of internal briefing notes for committee review. The sentence economy exercises were directly applicable. My briefing notes are shorter now and I have received fewer clarification requests.
Three accounts of how organisations have used Quillkraft workshops over time.
Project scope notes were averaging over six pages and requiring two or three rounds of revision before approval. Management time spent on clarification questions was measurable and recurring.
Two rounds of the two-day intensive — one for the project management team, one for the facilities team. Session examples were drawn from actual scope notes supplied in advance. Both groups received the full editorial reference set.
After three months, scope notes from participating staff averaged under three pages. The approval round that previously required two clarification cycles was completed in one pass for most documents. The manager responsible for sign-off noted the change without prompting.
"The scope notes were not bad before, they were just long. Now they are readable in the time they should take."
A communications team of eight handled internal announcements, supplier correspondence, and executive briefing notes. Inconsistent writing quality across team members meant senior editors spent significant time rewriting rather than reviewing.
Six-month retainer engagement starting with the two-day intensive as a baseline session, then monthly on-site visits and the written-feedback inbox. Style benchmarks were agreed in the first week based on actual documents from the team's output.
By month four, the senior editor estimated rewriting time had roughly halved. The quarterly review identified one document category — executive summaries — where improvement had been slower, and the final two months focused additional feedback sessions there.
"The feedback inbox was the part I had not expected to be so useful. It kept the development going between sessions instead of letting things settle back."
A newly expanded compliance team included several members without a background in corporate document drafting. The team was responsible for internal policy summaries and reporting memos, both of which required a consistent house style.
Half-day workshop as an introduction for the full team, followed three weeks later by a second half-day focused specifically on the policy summary format after reviewing actual drafts from the first round.
The compliance manager noted consistency of tone and structure across team members improved after the second session. The review checklist from the first session became part of the team's internal draft review process.
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